Dillards online shopping reviews

I wanted to speak to a manager. I was then give me the manager of handbags which is where my problem was. The lady that help me name was Chelsea on the phone. I didn't think I was going to get very far. I told her my problem.

Dillards, Norman: Address, Dillards Reviews: 4.5/5

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Leave Your Review cancel. Dillard's put the order on hold I had to contact them a week later. I did not hear back from them about my order they told me my information in the system was incorrect for my debit card. I gave them the right information but I told them the shipping address was different.

They told me everything was fix on Sunday. Monday someone calls me from a Dillard's store saying they can not process the rest of my order because the debit card was incorrecr I told them the correct information on Sunday for the debit card. Tuesday morning I get an email with the wrong address so now my order has to be shipped back to the store because they put the wrong address so I canceled my order because they were very unprofessional they never contact me about my order being on hold and when I gave them the correct information they never update the system right and I just canceled my order and I will never order anything online from Dillard's again.

Called the corporate office and they connected me to customer service again. This company knows nothing about keeping their customers and during this pandemic companies are revealing their true colors when it comes to their brand. Extremely disappointed in the way this was handled. I bought a stroller through Dillard's online received in a couple weeks. Once it was in my home I went ahead and opened the stroller and put it together.

The stroller wasn't what I hoped and filed a return , the usps picked up the box and took it. After a couple days I received the stroller back just like I sent it. I proceeded to call customer service where I had the worst service in my life and actually received wrong information. The lady that I talked to told me to call the manufacturer that they would be able to process my return I went ahead and did that and the manufacture couldn't do anything because I bought the stroller through Dillard's not them.

That the only way they'd be able to help me is if the stroller was defective then they could send me a replacement part. I called Dillard's again and spoke to a different supervisor telling me that it sais that refunds aren't allowed if the item was opened But how am I supposed to know I like something without opening it! The stores are all close so even if there was a floor model I couldn't go see it because of covid anyways now I'm stuck with a 1, dollar stroller just because no where in the box nor in my receipt does it say that by you opening the box it makes the item non returnable!

I am so disappointed in Dillard's service I never had this issue before but will certainly never purchase anything else from them again! I have shopped at Dillard's for years I bought a pair of shoes online for my May wedding and after receiving them and trying them on they hurt my feet.

I had a 30 day window to return my item and currently all stores are closed which is understandable so I had no choice but to return them by mail. It took over 2 weeks to hear something back after dropping them off at the post office. Once I finally received an email stating they had received my item back they issued me a refund I feel like I was basically charged to try a shoe on!

I have never had an issue with a department store like this. Especially during a time like this with everything going on in our country it is clear this company only cares about taking money from people instead of doing the right thing and taking care of their customers!!

Dillard's places a hold on my Discover Card on February 15th as well as drafting the actual amount for the purchase off my Discover Card! Today is February 22nd and there's still a hold on the funds! I've actually received my package already yet Dillard's is still holding my money hostage!

Online shoppers beware -- you can't trust their online pricing. Ordered an item, was sent a smaller amount than I had purchased. CSR told me to return it and they would send the correct size to replace it. Got the replacement. CSR assured me again, multiple times, that the right size would be re-sent.

Keep in mind the larger sized item was advertised on their website at the lower price, I had successfully completed the transaction, and they had already charged my credit card at this point. According to the fine print on their website, they can change the pricing or item description and cancel your order whenever they want, for any reason, even after your credit card has been charged. Mistakes can be made, I get it, but reputable companies stand by their reputations, will honour a transaction that has already happened, and make things right for you when they make a mistake.

Dillard's is obviously not one of these companies, as you can see. I wasted 2 hours of my life over 2 weeks trying to just buy a simple thing. Do you really want to deal with all that hassle for a basic online purchase? Take your business elsewhere, Dillard's selection and pricing aren't even that great. Worst Customer Service. Treatment of Evan, Nora, and Chritina was horrible. My husband a 31 year Naval Officer was appalled at the fact that he has put his life on the line for people like this to have freedom and the lack of customer service they give to us is so hard for him to accept.

The reason is that I bought a Michael Kors sandal; it felt fine at the store, however, when I wore it in town for more than one hour, my feet started getting numb due to pain from the sandal. Two days after purchased, I tried to return the MK sandals, the sales person called her manager and when she got to the counter, she gave me a straight face with a skeptical look and said, she will not accept the return as there is nothing wrong with the sandals. She was in a hurry to get rid of me. She then started entertaining another customer who is a caucasian female who also making a return.

The shoe department manager was smiling from ear to ear and was being very friendly. It was degrading to watch. I was looking for a tote bag in the hand bag department. I was holding the bags to see which would be best for my needs such as, length of handle, zippered top, weight of bag, etc. I responded with no thanks because I knew exactly what I needed and didn't need her help. After trying several bags, another woman shows up.

I told her the same thing. She obviously was called in because the sales person thought I was trying to shop lift. I didn't have a coat on or any large bag to stash it in. I can afford any bag there, but I must have not been dressed to their liking. I was informed that the expensive bags were locked down. I left that store in Lexington, Ky. I will never go there again. In another store at the mall. Your mistake and your loss Dillard's.

I have told several of my friends who are affluent and buy designer bags. Please find my experience summarized below: I came to the shoe department to purchase a pair of Gianni Bini shoes. I stood at the register awaiting assistance for approximately five minutes before it became apparent to me that one of your sales associates, Ibrahim, was unengaged with a customer.

I noticed him only after I saw his badge; he was draped over the sales counter and slouched as if he was asleep. Since I was standing directly in front of Ibrahim, I asked him to retrieve a Gianni Bini shoe for me. He responded with incredulity asking if I was talking to him; questioning if I wanted him to get the shoe right then; and inquiring as to if I really wanted to try on the shoe.

They double charge everything with any online purchases. I am furious. I was charged at time of purchase and a additional the following. I bought sunglasses online for a Christmas present. They created the label but it was never sent. Contacted them and they ended up sending the item. Total time to.

BBB serves as a place to resolve marketplace issues between businesses and their customers. During the current COVID state of emergency, BBB will focus its efforts on dispute resolution and reviews about transactions and services the business can control. Thank you for your understanding.

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Dillard's Reviews

Check if dillards. Is Dillards fraudulent or infected with malware, phishing, fraud, scam or scam activity. It is always best to be safe on shopping online. Our algorithm gave the review of dillards. We have based this rating on the data we were able to collect about the site on the internet such as the country in which the website is hosted, if an SSL certificate is used and reviews found on other websites.

Dillard's Consumer Reviews

Dillard's has a consumer rating of 4. Dillard's also ranks 2nd among Department Store sites. One of the best online experiences I have had. I only wish they could do something about their "site feedback". It seems it doesn't work. I clicked a lot to put my review there, but my clicks were useless. Anyway, I was searching for a gift for my 8-year-old son. Came across many options to choose. I'm sure you can find a good pair of trousers or toys or anything else for your children too. There is nothing that tells you when you buy something on PayPal, they won't refund PayPal--they'll give you "store credit.

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For Businesses. Write a Review. Dillard's is one of the higher end department stores in Stockton CA. I luv shopping here. They carry designers free people, Vince Camuto, Antonio Melani, Calvin Klein women's clothes, shoes, purses, jewelry, etc. They do have occasional sales with considerable price reductions. My favorite sections are the social dress, shoes, and accessories. They carry varying dress styles formal, cocktail, work, casual in juniors and women's sizing. The inventory increases during prom season. Quality material, beautiful designs, and unique styles. The main shoe department is for women while the men's shoes are located in menswear.

I am having a terrible experience with Dillards. However, I paid full price. Does that mean if the store is holding a sale which would be about every single day on any item, then you pay shipping? Makes absolutely no sense. After going through the ranks and being on the phone for almost an hour, they begrudgingly offered to refund my shipping. That being said